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Refund Policy

Last updated: March 24, 2026

At GlobalIPTV.ca, your satisfaction is our priority. We offer a straightforward refund policy so you can subscribe with confidence.

7-Day Money-Back Guarantee

All IPTV subscription plans come with a 7-day money-back guarantee. If you are not satisfied with our service for any reason, you may request a full refund within 7 days of your purchase date — no questions asked.

How to Request a Refund

  1. Contact our support team through the contact page within 7 days of your purchase.
  2. Include your email address and order details so we can locate your account.
  3. Our team will process your refund within 1-3 business days.

Refund Conditions

  • Refund requests must be made within 7 calendar days from the date of purchase.
  • Refunds are issued to the original payment method (Interac e-Transfer or other method used at checkout).
  • Each customer is eligible for one refund. Repeated purchase-and-refund cycles are not permitted.
  • Refunds are not available for accounts that have been suspended or terminated due to violations of our Terms of Service.

After 7 Days

Refund requests made after the 7-day window will be reviewed on a case-by-case basis. We may offer a partial refund or account credit depending on the circumstances. Contact our support team to discuss your situation.

Free Trial

We offer a 24-hour free trial so you can test our service before committing to a paid plan. The trial requires no payment and has no obligation. We recommend using the free trial to ensure our service meets your needs before purchasing.

Service Issues

If you experience technical issues during your subscription, please contact our 24/7 support team before requesting a refund. Many issues can be resolved quickly, including:

  • Buffering or playback problems
  • Channel loading issues
  • App configuration and device compatibility
  • EPG or VOD access problems

Contact Us

For refund requests or questions about this policy, reach out through our contact page. Our support team is available 24/7 and typically responds within a few hours.